Look at what’s happening in Italy. They’ve closed off the whole country. It doesn’t help their infection and mortality rate that they have one of the oldest populations of any country (as older people are more susceptible to COVID-19). In Australia we’re still at the other end of the spectrum, treating isolated pockets of infections. […]
Insights for Business Success
How to give negative feedback that helps your team
Giving negative feedback, or criticism, to employees is part of being an effective manager No-one likes being the “bad cop” and having to reprimand, correct, or criticise a team members performance. But it’s imperative that as a manager you do this, and do it properly. Studies have found that managers (and this includes business owners) […]
How to get powerful testimonials
You know testimonials are important, don’t you? Potential clients love to hear what you’ve done for others. And testimonials are part of what is now called ‘social proof’ along with ratings and reviews. But have you or your team struggled to get testimonials from clients that truly reflect the value of the work you’ve done […]
Only 40% of high performing staff are satisfied. Do they work for you?
Most managers want to have high performers on their team, being proactive, responsive, and confident. But there is a hidden challenge in managing high performing employees. Only 40% of high performers are satisfied It’s sobering to discover that only 40% of high performing employees are satisfied in their work (as found by a study from […]