Updated Dec 2020: The global coronavirus pandemic of 2020 has forced change on most people and just about every industry sector. As a business leader what are you doing to evolve your company and avoid being trapped in the past? In Australia we’ve been fortunate to have managed COVID-19 well, treating isolated pockets of infections, […]
Insights for Business and Sales Success
How to give negative feedback that helps your team
Giving negative feedback, or criticism, to employees is part of being an effective manager No-one likes being the “bad cop” and having to reprimand, correct, or criticise a team members performance. But it’s imperative that as a manager you do this, and do it properly. Note: The term ‘negative feedback’ has been used intentionally to […]
How to get powerful testimonials
You know testimonials are important, don’t you? Potential clients love to hear what you’ve done for others. And testimonials are part of what is now called ‘social proof’ along with ratings and reviews. But have you or your team struggled to get testimonials from clients that truly reflect the value of the work you’ve done […]
Only 40% of high performing staff are satisfied. Do they work for you?
Most managers want to have high performers on their team, being proactive, responsive, and confident. But there is a hidden challenge in managing high performing employees. Only 40% of high performers are satisfied It’s sobering to discover that only 40% of high performing employees are satisfied in their work (as found by a study from […]